Privacy Policy — Smart Support Bot

How the software is operated

Smart Support Bot runs on a Linux server selected and managed by its operator. Smart Support Manager runs in the operator’s own environment. Black Fox Group publishes the software but does not operate each customer’s bot or server.

Telegram messages and account details

When someone messages a deployed bot, Telegram provides the bot with message content and Telegram identifiers such as user and chat IDs; the bot processes them to reply and provide enabled features. Depending on configuration, the bot may retain user records, preferences, usage statistics, product catalog content, and operational logs on the operator’s server. Telegram processes data under its own terms and privacy policy.

Optional AI services

AI answers are optional. If the operator enables Ask AI and a user invokes it, the relevant question and product-catalog context are sent from the configured deployment to the OpenAI-compatible provider chosen by the operator. That provider may process the request under its own policy. Do not enable this feature unless its data handling is acceptable to you.

Credentials, files, and logs

The operator supplies the Telegram bot token, administrator IDs, server credentials, and—if AI is enabled—provider credentials. Configuration, catalogs, records, and logs are stored in the operator’s own deployment or computer. The operator controls access, backups, and deletion; hosting providers may also process server and network information.

Analytics and third parties

The reviewed software does not include advertising or behavioral-advertising trackers, and bot conversations are not sent to Black Fox Group through a central analytics service. Telegram, the selected AI provider, the hosting provider, and any other services the operator chooses have their own data practices.

Your choices and requests

Bot operators should publish their own notice to bot users, restrict administrator access, set retention periods, and remove local records and backups when no longer needed. For questions about this software, contact [email protected].

Changes

This policy may be updated when the software or its data practices change. The current version will remain available on this page.