Refund Policy

This Refund Policy applies to all software licenses, activation codes, AI usage credits, and digital services sold by Black Fox Group through foxnext.net.

14-day refund window

If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of the transaction date in accordance with applicable consumer protection laws.

How to request a refund

To request a refund within 14 days of purchase, email [email protected] or contact our support team with your payment email address, product name, and transaction ID or receipt number.

Payment processing and refund method

Approved card and digital wallet refunds are securely processed via Stripe to the original payment method used at checkout. Approved cryptocurrency refunds are handled via Cryptomus or direct transfer instructions provided by support.

Processing time

Refund requests are processed promptly. Once approved, your bank or payment provider may require 3 to 5 business days to post the refunded amount to your statement.

Contact

For any refund or billing assistance, contact [email protected].